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Please read the Kuzein Platform Terms and Conditions carefully before booking or making a payment. By proceeding with payment, you automatically agree to all current policies and terms. Failure to review these terms does not exempt you from responsibility — transparency and mutual respect are at the heart of everything we do

Terms and Conditions

Last Updated: September 1, 2026

1. General Provisions

These Terms and Conditions (the “Terms”) govern the relationship between Individual Entrepreneur Tatiana Kuzein, Tax Identification Number (TIN): 20337565, registered in the Republic of Armenia, with the legal address at Papazyan St., Building 27, 0012 Yerevan, Armenia (the “Service Provider”), and any individual or legal entity (the “Client”) purchasing or ordering branding, design, marketing, consulting, or other related professional services (the “Services”) through www.kuzein.com (the “Website”) or directly from the Service Provider.

By placing an order, accepting a proposal or invoice, making a payment or deposit, or otherwise engaging the Service Provider to perform Services, the Client acknowledges that they have read, understood, and agreed to these Terms.

Where mandatory consumer protection laws apply to a Client, nothing in these Terms shall limit any rights granted to that Client by applicable law.

2. Services

The Service Provider offers creative, strategic, design, marketing, and digital services, including but not limited to:

Logo Design
Brand Identity & Visual Identity Development
Brand Color System Development
Typography & Visual Style Direction
Brand Strategy & Positioning
Brand Audit & Strategic Recommendations
Graphic Design
Social Media & Instagram Brand Design
Media Kit & Pitch Deck Design
Website & Digital Design
UI/UX Design
Marketing Strategy
Digital Marketing & Paid Advertising Planning
Creative Direction
Brand and Marketing Consulting

The exact scope of work, deliverables, timeline, number of revisions, and price may be specified on the Website, in an individual proposal, invoice, project brief, contract, or other written agreement between the Service Provider and the Client.

Where the terms of an individual proposal, invoice, or separate written agreement differ from these Terms, the conditions specifically agreed for that project shall prevail with respect to that project.

3. Payment and Pricing

Prices may be displayed or quoted in USD, EUR, AMD, or another agreed currency, depending on the Service, Client, and payment method.
The currency and amount payable for a specific project will be stated on the Website, invoice, payment request, proposal, or other applicable payment document.
Payment may be accepted by bank transfer, payment card, payment link, or another payment method offered by the Service Provider.
Where a payment involves currency conversion, the exchange rate applied by the Client's bank, payment provider, card issuer, correspondent bank, or other financial institution may differ from indicative exchange rates.
The Client is responsible for bank charges, intermediary or correspondent bank fees, card issuer fees, and currency conversion charges imposed by the Client's financial institution or payment provider, unless otherwise agreed in writing.
Full payment or an agreed deposit may be required before work begins.
Where a project is divided into payment stages, the Service Provider may pause work until the applicable payment has been received.
Any applicable taxes payable by the Service Provider under the laws of the Republic of Armenia are handled by the Service Provider in accordance with applicable law.

4. Client Responsibilities

The Client agrees to:

provide all information, materials, content, files, references, access credentials, and feedback reasonably required to perform the Services;
provide requested information and feedback within a reasonable timeframe;
ensure that materials supplied to the Service Provider may lawfully be used for the project and do not infringe third-party intellectual property, privacy, or other rights;
review submitted concepts, drafts, and deliverables carefully before approval;
provide accurate business, product, and service information where such information is incorporated into the project.

Delays caused by the Client, including delays in providing materials, approvals, feedback, or access, may result in a corresponding extension of the project timeline.

The Service Provider shall not be responsible for delays caused by incomplete, inaccurate, or late information supplied by the Client.

5. Intellectual Property

Unless otherwise agreed in writing:

upon receipt of full payment, the Client receives the rights necessary to use the approved final deliverables for their intended business and commercial purposes;
where a project expressly provides for the creation and transfer of custom branding assets, such as a logo or visual identity, the rights in the approved final custom deliverables shall be transferred or licensed to the Client to the extent specified in the applicable project agreement and permitted by applicable law;
unused concepts, rejected concepts, drafts, preliminary designs, working files, internal methods, templates, processes, and presentation materials remain the property of the Service Provider unless otherwise agreed;
third-party materials, including fonts, stock photography, software, plugins, templates, or other licensed assets, remain subject to the respective third-party licence terms;
the Client is responsible for obtaining any third-party licences that must legally be held directly in the Client's name unless their purchase is expressly included in the Service;
the Service Provider may display completed work, the Client's name and/or brand, and project materials in the Service Provider's portfolio, Website, professional presentations, design platforms, and social media for promotional purposes, unless confidentiality has been agreed in writing or a separate Non-Disclosure Agreement (NDA) applies.

7. No Guarantee of Results

The Service Provider will perform the Services professionally and in accordance with the agreed scope of work.

However, branding, marketing, advertising, website performance, audience growth, sales, conversion rates, business performance, search visibility, and other commercial outcomes depend on numerous factors outside the Service Provider's control, including market conditions, competition, platform algorithms, advertising budgets, the Client's implementation, pricing, products, services, and business decisions.

Accordingly, unless expressly agreed in writing, the Service Provider does not guarantee any specific level of revenue, sales, leads, audience growth, advertising performance, rankings, conversions, or other commercial results.

8. Third-Party Services

Certain projects may involve third-party platforms, software, hosting providers, advertising platforms, social networks, AI services, plugins, payment providers, or other external services.

The Service Provider is not responsible for outages, policy changes, account restrictions, algorithm changes, price changes, technical failures, or other actions of third-party providers that are outside the Service Provider's reasonable control.

Any third-party fees are the responsibility of the Client unless they are expressly included in the agreed project price.

9. Governing Law and Disputes

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Armenia.

The parties shall first attempt to resolve any dispute, claim, or disagreement relating to the Services through good-faith communication and negotiation.

If a dispute cannot be resolved amicably, it shall be resolved in accordance with the applicable laws and jurisdictional rules of the Republic of Armenia.

Nothing in this section limits any mandatory rights or jurisdictional protections available to consumers under applicable law.

10. Contact Information

Individual Entrepreneur Tatiana Kuzein
TIN: 20337565
Legal Address: Papazyan St., Building 27, 0012 Yerevan, Armenia
Website: www.kuzein.com

Privacy Policy

Last Updated: September 1, 2026

1. Introduction

This Privacy Policy explains how Individual Entrepreneur Tatiana Kuzein, TIN: 20337565 (“we,” “us,” or “our”), collects, uses, stores, and protects personal information when you visit www.kuzein.com (the “Website”), contact us, or purchase our Services.

We process personal data in accordance with the applicable laws of the Republic of Armenia, including the Law of the Republic of Armenia on Protection of Personal Data, and other applicable data protection requirements where relevant.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: name, email address, telephone number, and social media contact details.
Business and project information: information about your business, brand, products, services, target audience, positioning, marketing objectives, visual preferences, and other information provided during consultations, questionnaires, briefs, or project communication.
Transaction information: information necessary to identify and confirm payments, such as payment amount, currency, transaction status, invoice details, and payment reference.
Technical information: IP address, browser type, device information, Website usage data, and information collected through cookies or similar technologies where applicable.
Communication records: emails, messages, feedback, project correspondence, and other communications relating to the Services.

We aim to collect only information reasonably necessary to provide the Services, operate the Website, communicate with Clients, and comply with applicable legal obligations.

3. Payment Data Security

We do not directly store credit or debit card numbers, CVV security codes, or other full payment card credentials.

Card payments and other electronic payments, where available, are processed by independent banks or payment service providers through their own secure systems.

The payment provider may process personal and financial information in accordance with its own privacy policy and security requirements.

We may receive limited transaction information necessary to confirm and record the payment, such as the Client's name, amount, currency, payment status, and transaction reference.

4. How We Use Your Information

We may use personal information to:

provide, manage, and deliver the Services;
communicate regarding orders, projects, consultations, feedback, and revisions;
prepare invoices and maintain business and accounting records;
process and verify payments;
respond to enquiries and support requests;
improve the Website and Services;
prevent fraud, misuse, or security incidents;
comply with applicable legal, accounting, and tax obligations;
send newsletters, updates, or promotional communications where you have consented to receive them or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time.

5. Sharing of Information

We do not sell or rent personal information.

Where reasonably necessary for operating our business or providing the Services, information may be processed by trusted third-party service providers, including:

banks and payment processors;
website hosting and technical service providers;
cloud storage providers;
email and communication platforms;
analytics or Website functionality providers;
accounting, legal, or professional service providers.

These providers receive only the information reasonably necessary for the relevant purpose and process information according to their respective contractual and legal obligations.

We may also disclose information where required by applicable law, court order, or competent public authority.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the provision of Services and compliance with applicable accounting, tax, contractual, and legal obligations.

Different categories of information may therefore be retained for different periods.

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Rights

Subject to applicable law, you may have the right to:

request information about personal data held about you;
access your personal data;
request correction or updating of inaccurate information;
request deletion of personal data where there is no continuing legal basis or obligation to retain it;
withdraw consent where processing is based on consent;
object to certain forms of processing where applicable.

Some information may need to be retained despite a deletion request where required by applicable tax, accounting, contractual, or other legal obligations.

Requests may be submitted using the contact information below.

8. Cookies and Third-Party Services

The Website may use cookies or similar technologies that are necessary for Website functionality, analytics, security, or other Website features.

Certain Website features may be provided by third-party platforms and may be subject to those providers' own privacy policies.

Where legally required, non-essential cookies or similar technologies will be used subject to the appropriate consent requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy when our Services, Website functionality, payment methods, or applicable legal requirements change.

The current version will be published on the Website together with its latest update date.

10. Contact Us

For questions or requests concerning this Privacy Policy or your personal information, please contact:

Individual Entrepreneur Tatiana Kuzein
TIN: 20337565
Email: ag.kuzeins@gmail.com
Legal Address: Papazyan St., Building 27, 0012 Yerevan, Armenia
Website: www.kuzein.com

Refund & Cancellation Policy

Last Updated: September 1, 2026

1. General Principles

Individual Entrepreneur Tatiana Kuzein provides customised creative, strategic, design, marketing, and consulting Services.

Because many Services involve individual research, creative development, professional consultations, strategy, and custom design work, refund eligibility may depend on the stage of the project and the amount of work already performed.

Nothing in this Policy limits any mandatory rights available to consumers under applicable law.

2. Cancellation by the Client

The Client may request cancellation of a Service by contacting us at ag.kuzeins@gmail.com.

For Clients who qualify as consumers under applicable Armenian consumer protection law, a distance contract for Services may generally be cancelled without providing a reason within 14 days from the date the contract is concluded, subject to applicable legal exceptions.

If the Client requests that performance of the Services begin during the statutory withdrawal period and subsequently exercises their right to withdraw, the Client shall be responsible for payment for the Services actually provided before the withdrawal, as permitted by applicable law.

Where the Service has been fully performed with the Client's prior consent and the Client has been informed that the right of withdrawal will be lost after full performance, the statutory right of withdrawal may no longer apply.

3. Refunds for Custom Services

Subject to any mandatory consumer rights applicable by law:

Before work begins: if the Client cancels before any work or consultation has started, payments received for the unperformed Service will generally be refundable.
After work has begun: where research, consultation, strategy, design, planning, or other project work has already been performed, any refund will be reduced by the value of the Services already provided.
After completion: once the agreed Service has been fully performed and final deliverables have been provided, payments for the completed Service are generally non-refundable, except where otherwise required by law.

For projects divided into stages or milestones, the value of completed work may be calculated based on the agreed project stages, proposal, invoice, or other project documentation.

4. Changes of Mind and Creative Preferences

Creative Services involve professional judgement and subjective preferences.

A change of mind, change of business direction, or preference for a different creative style after work has been performed does not by itself entitle the Client to a refund for Services already completed.

The Service Provider will provide the number of revisions specified in the relevant Service description, proposal, project brief, or individual agreement.

Requests exceeding the included revisions or materially changing the original scope may be treated as additional work and charged separately.

5. Cancellation by the Service Provider

The Service Provider may suspend or cancel a project where the Client:

fails to provide information, materials, approvals, or feedback necessary to perform the Services;
fails to make an agreed payment;
substantially changes the agreed scope without accepting corresponding adjustments to the project terms; or
otherwise prevents the Service Provider from reasonably completing the agreed Services.

Where a project is cancelled by the Service Provider, any amount relating to Services that have not been performed will be refunded where applicable, while amounts corresponding to Services already performed may remain payable.

6. Refund Processing

Approved refunds will be processed within the period required by applicable law.

Where the statutory consumer right of withdrawal applies, refunds will be made no later than 14 days after we receive the Client's valid notice of withdrawal, subject to the conditions permitted by applicable law.

Refunds will normally be issued using the same payment method used for the original transaction unless another method is agreed and legally permitted.

The Service Provider does not control processing times imposed by banks, card issuers, correspondent banks, or other payment institutions after a refund has been initiated.

Banking, currency conversion, or payment-processing charges that are outside the Service Provider's control will be handled in accordance with applicable law and the rules of the relevant payment provider.

7. How to Request a Cancellation or Refund

To request cancellation or a refund, contact:

Email: ag.kuzeins@gmail.com

Please include sufficient information to identify the relevant order, invoice, or project.

Service Delivery Policy

Last Updated: September 1, 2026

1. Nature of Services

Individual Entrepreneur Tatiana Kuzein provides professional digital and consulting Services, including branding, logo and visual identity design, graphic and digital design, brand strategy, marketing, creative direction, website-related design services, and related consulting.

The Services and deliverables are provided electronically. No physical goods are shipped unless explicitly agreed otherwise for a specific project.

2. Method of Delivery

Depending on the nature of the project, deliverables may be provided through:

Email — to the email address provided by the Client;
Cloud Storage or File Transfer Services — such as Google Drive, Dropbox, or another appropriate platform for design files, presentations, brand assets, and other larger files;
Online Collaboration Platforms — where appropriate for project documentation or collaborative work;
Video Conferencing — such as Zoom or Google Meet for consultations, presentations, strategy sessions, and project meetings.

The specific delivery method may vary depending on the Service and project requirements.

3. Delivery Timelines

Delivery timelines vary depending on the scope and complexity of the Service.

Where applicable:

consultations are scheduled after payment confirmation and according to mutually agreed availability;
smaller individual Services may be delivered within the timeframe stated in the relevant Service description;
larger branding, strategy, design, website, or multidisciplinary projects follow the timeline specified in the individual proposal, invoice, project brief, contract, or other written project agreement.

Unless expressly agreed otherwise, a delivery period begins after the Service Provider has received both:

any required payment or deposit; and
all information, materials, content, access, and instructions reasonably necessary to begin the work.

4. Client-Related Delays

If the Client delays providing required information, materials, feedback, approvals, access, or other necessary input, the delivery timeline may be extended accordingly.

The Service Provider is not responsible for delays caused by incomplete, inaccurate, or late information provided by the Client.

Where the Client remains inactive for an extended period, the project may be paused or rescheduled.

5. Delivery and Completion

A digital deliverable is considered delivered when it has been sent to the Client through the agreed communication or file-delivery method or otherwise made reasonably accessible to the Client.

A consultation, strategy session, presentation, or other live professional Service is considered delivered when the agreed session has been conducted.

Where revisions are included, delivery of an initial concept or draft does not necessarily constitute completion of the entire project. The project is considered complete when the agreed final scope of Services has been performed.

6. File Formats and Source Files

Final deliverables will be provided in the file formats specified in the relevant Service description, proposal, or project agreement.

Editable or working source files are included only where expressly specified as part of the Service or otherwise agreed with the Client.

Third-party fonts, stock materials, templates, plugins, software, or other licensed resources may be subject to separate licence terms and may not always be transferable to the Client.

7. Problems With Delivery

If the Client believes an agreed deliverable has not been received by the applicable deadline, they should first check their spam folder and any provided cloud-storage or file-transfer link.

For further assistance, please contact:

Email: ag.kuzeins@gmail.com

Please provide the project, invoice, or order details necessary for us to identify the relevant Service.